Client portal

  June 1, 2012  by  Tech Support
Browse our knowledgeable for solutions to common problems and for articles on getting started with your student web hosting account! If you're experiencing a technical issue, file a ticket through our support system.

Update: We now have an entire quick mini series with video tutorials on how to install and user WordPress.  See the series here:

We provide a program which makes it very easy to install third party scripts to your hosting account. If you want your website to have a WordPress blog, you can use Simple Scripts to install WordPress to the root of your site or to a subdirectory.

Step 1 - Navigate to "Softaculous/Wordpress" in cPanel

cPanel Software / Services section where Simple Scripts icon is located

Step 1 - Select "Wordpress"

Navigate to the Software / Services section inside cPanel. Click the Simple Scripts icon. This will display the page where the third party scripts can be installed from.

Step 3 - Install the WordPress Simple Script

  1. Click the Install Now button.
  2. Select the version to install.
  3. Select the domain name to install it to.

  4. Note: You can enter a subfolder such as 'blog' or leave it blank if you want the site's main page to be the blog.
  5. Give your site a name or tagline, describing the site.
  6. Uncheck the box which says 'Generate me an Administrator Login'.
  7. Enter a username and a password which are different that your cPanel login information.
  8. Read through the license and service agreements and check the boxes.
  9. Select the 'Complete' button.

You can upload your website files to your hosting account via a mechanism known as "FTP", which stands for file transfer protocol.

Step 1 - Create an FTP Account

If you don't already have an FTP account, you will need to create one via the "FTP Accounts" cPanel module. Note that FTP account logins are separate from you cPanel login.

ftp account cpanel
ftp account cpanel
  • You upload your website into the 'public_html' directory of your hosting account. Often times it is easier to set 'pulic_html' as the root directly for a FTP account as shown in the example above. This makes it so website files will automatically be transferred to the proper public_html directory when uploading via FTP.
  • Your username is the full name with the (As shown in the example the FTP username created would be ""

Step 2 - Connecting & Uploading Website Files

In general the following settings are required for most FTP programs in order to connect and upload your website files

  1. Hostname: Your Domain name or IP Address

  2. Username:

  3. Password: ftppassword

  4. Port: (Usually port 21)

  • Note: This information is given when setting up a new FTP account, a default user was created as you signed up and was emailed with your sign up email.
  • Remember to upload your files into the public_html directory. It may be easier to create a new FTP account as outline in step 1, and set 'public_html' as the default ftp login directory.

You can use many different programs to upload your website files from your computer to your webhost. Below is a list of several programs on different platforms



Linux Based

Step 3 - Test Live Website

Navigate to your domain name and test your website.

  • Note, your web directory has several default files installed. Replace the "default.html" with your own default.html page or place a file called "index.html" in the same directory, which will become your homepage.
  • Unless your using wordpress or another custom system, your homepage file must be named index.html or default.html

To backup your files and folders you can use the Site Backup and Restore tool, located in the Files category within your cPanel.

  1. Login to your StudentWebHosting account.

  2. Click the Site Backup & Restore tool.

  3. Select the "Backup" tab.

  4. Click "Full cPanel Backup"

  5. Choose the date of the backup you wish to use

  6. Choose if you will use "TAR (.tar)" or "ZIP (.zip)" archive

    • Once the backup is complete, you will want to download and then remove it from your hosting account via FTP, as backups count against your disk space usage